Refund & Cancellation Policy

Dodo Payments is the merchant of record for FotoFit purchases. Dodo appears as the seller on transaction documents and handles checkout, payment methods, tax, fraud screening, disputes, and the return of approved refunds to the original payment method. Dodo's buyer terms also apply to the transaction.

You may request a full refund within 7 calendar days after your first successful paid subscription payment when you have used 50 or fewer output credits. One output credit means one generated PNG, JPEG, or PDF. Send the request from the account's registered email address to hello@fotofit.in and include the payment or invoice identifier.

Requests above 50 output credits are not automatically approved and go to manual review. If you have received a FotoFit refund before, your request is also reviewed manually and is normally not eligible for this first-payment guarantee. This guarantee applies once per customer and does not reset through a second account, plan switch, renewal, or repurchase.

We may refuse the guarantee where there is fraud, chargeback abuse, material violation of the Acceptable Use Policy, or coordinated account creation to obtain repeated refunds. Mandatory consumer remedies continue to apply regardless of this voluntary guarantee.

Renewals and credit packs are normally non-refundable once successfully provided, except where required by law or approved through manual review for duplicate charging, unauthorized payment, or material technical non-delivery. Contact us promptly. Dodo's platform currently requires merchant-initiated refunds to be submitted within its supported transaction window, so delayed requests may be technically unavailable even where no legal right applies.

If technical problems prevent or unreasonably delay delivery, we may first attempt repair, replacement, or restoration. This does not limit a remedy that applicable law requires.

Use Dashboard → Billing → Cancel subscription. Cancellation is scheduled for the end of the current paid period; you can continue using the paid plan until that date and reactivate before cancellation takes effect. Cancelling does not itself create a refund.

At the end of the paid period, new generation and premium actions follow the available plan. Existing managed credential records and files remain accessible; temporary files keep their original expiry. Monthly unused credits do not roll into a later cycle.

An approved refund is returned to the original payment method. Bank and payment-network processing time is outside FotoFit's control. A full subscription-payment refund ends the paid subscription: paid features are removed, remaining credits granted by that payment are removed, and credits already consumed are not restored. A full credit-pack refund removes credits granted by that purchase where they are still available; credits already consumed cannot be reused.

Email hello@fotofit.in from your registered address with the account email, invoice or payment identifier, payment date, and reason for the request. Do not send card or bank-account numbers.